HVAC

Someone's AC just died in July. They're calling every company on Google right now.

The first company to answer gets the job. Katora makes sure that company is yours, even when you're on a roof or in an attic.

Get startedSee pricing

$220

Average HVAC service call value

$8K+

Average new system install value

The problem

Where the calls go when you can't answer

HVAC is the highest-ticket trade in field service. A single missed call on a hot July day can cost you a $5,000+ system install. Customers with no AC in summer or no heat in winter don't leave voicemails. They call the next company immediately. Then the next one after that.

Emergency calls you can't answer

AC goes out in 100-degree heat. Furnace dies in a cold snap. These calls come in waves and each one is worth hundreds.

High-value installs lost

New system consultations are your highest-margin work. When a homeowner calls 3 companies, the first one to answer books the appointment.

Weekend and evening demand

HVAC emergencies don't wait for Monday. After-hours calls are often your most urgent and most profitable, and the most likely to go unanswered.

Summer call volume

June through August, call volume doubles or triples. You're already behind on jobs and the phone won't stop ringing.

Built for hvac

What Katora does for your hvac business

Triages emergency no-heat and no-AC calls with urgency flags

Books service calls, maintenance visits, and install consultations

Gives callers your configured service call pricing

Handles after-hours and weekend calls at the same quality

Creates events with system type, issue description, and severity

Real conversation

How Katora handles a hvac call

Katora - Live Call2:34 PM
Thank you for calling Comfort Zone Heating and Air, this is Sara. How can I help you?
My AC stopped blowing cold air about an hour ago. It's 95 degrees and I have a baby at home.
I'm so sorry — with a baby at home, that's a priority. Let me get a technician out to you as soon as possible. Is the unit running at all, or is it completely off?
The fan is blowing but it's just warm air coming out.
That sounds like it could be a refrigerant issue or a compressor problem. Our diagnostic visit is $89, which gets applied to the repair if you go ahead with it. I have an emergency slot available this afternoon between 2 and 5. Can I book that for you?
Yes, absolutely. The sooner the better.
I've flagged this as urgent so the tech knows about the baby. Can I get your name and address?
Rachel Kim, 3301 Cypress Boulevard, apartment 204.
Got it, Rachel. You're booked for this afternoon, 2 to 5, at 3301 Cypress Boulevard, unit 204. The tech will call before heading over. Hang in there!

URGENT: Today 2:00 PM – 5:00 PM

Rachel Kim · 3301 Cypress Blvd #204 · No Cool — Baby at Home

Calls we handle

Common hvac calls Katora answers

Emergency no-AC call in summer heat

Furnace stopped working overnight

New system install consultation request

Annual maintenance plan scheduling

Thermostat not responding after power outage

Second opinion on a quoted replacement

FAQ

HVAC questions, answered

Does Katora know the difference between a repair call and an install lead?
Yes. It asks the right questions to distinguish a quick repair from a system replacement consultation, and tags the calendar event accordingly so you can prioritize.
How does it handle no-AC emergencies after hours?
It treats them as urgent, collects the details, and books the earliest available slot. If you have emergency pricing, it quotes that to the caller.
Can it quote my diagnostic fee?
Absolutely. You set your diagnostic fee (like $89) and Katora tells callers upfront. It also mentions if the fee applies toward the repair — whatever your policy is.

Katora works for other trades too

Pest Control

Learn more →

Lawn Care

Learn more →

Cleaning

Learn more →

Plumbing

Learn more →

Landscaping

Learn more →

Your hvac calls, answered

Set up in about 15 minutes. Configured for hvac from day one.

Get started now