Plumbing

A pipe just burst. The homeowner is calling plumbers until someone picks up.

Katora answers on the first ring, calms them down, books the job, and puts it on your calendar. Even at 2am.

Get startedSee pricing

$280

Average plumbing service call value

$2,500

Average water heater install

The problem

Where the calls go when you can't answer

Plumbing has the highest per-job value in residential field service. A single missed emergency call can mean losing a $500+ repair. And plumbing customers in crisis don't leave voicemails. They hang up and call the next company. Then the next one.

Emergency calls while you're elbows-deep

Burst pipes, sewage backups, gas leaks. These calls come when you're under a sink or in a crawl space. You physically can't answer.

Highest-value missed calls in field service

Plumbing service calls average $280. Water heater installs run $800-$2,500. Every missed call is real money walking out the door.

2am emergencies go to voicemail

Plumbing emergencies don't wait for business hours. If your phone goes to voicemail at midnight, the homeowner is calling someone else before you wake up.

Built for plumbing

What Katora does for your plumbing business

Triages true emergencies vs. routine calls with urgency flags

Books service calls, estimates, and install appointments

Handles after-hours and weekend calls

Gives callers your configured pricing

Detects emergency keywords: burst, flooding, gas, sewage

Creates events with issue type and severity level

Real conversation

How Katora handles a plumbing call

Katora - Live Call2:34 PM
Hi, you've reached Reliable Plumbing, this is Sara. How can I help you?
I've got water pouring out from under my kitchen sink. It won't stop.
Oh no — first thing, can you turn off the water valve under the sink? It's usually a small knob on the pipe going into the wall. Turn it clockwise.
Okay, I found it. The water is slowing down now.
Good, that should stop the flow. Now let me get a plumber out to you right away. This is an emergency call, so there's a $125 service fee that gets applied to the repair. I have a tech available within the next two hours. Does that work?
Yes, please. As soon as possible.
I'm marking this as urgent. Can I get your name and address?
James Whitfield, 1540 Elm Street.
Got it, James. A plumber will be there within two hours. Keep that valve off and put some towels down if you can. They'll call when they're on the way.

EMERGENCY: Next 2 Hours

James Whitfield · 1540 Elm St · Active Leak Under Kitchen Sink

Calls we handle

Common plumbing calls Katora answers

Emergency burst pipe or active leak

Water heater not producing hot water

Clogged drain or slow-running toilet

Sewer line backup or sewage smell

New construction rough-in estimate

Existing customer requesting follow-up visit

FAQ

Plumbing questions, answered

Can Katora walk a caller through shutting off their water?
Yes. For active leaks, it guides the caller to the shut-off valve before booking the appointment. This small step prevents thousands in water damage and callers appreciate it.
Does it know the difference between emergency and routine calls?
It does. Keywords like burst, flooding, sewage, and gas leak trigger emergency handling. Routine requests like a dripping faucet get booked normally.
Can it quote my emergency service fee?
Yes. You set your emergency rate and Katora tells callers upfront. No surprises for the customer, and you don't lose the call over pricing confusion.
What about gas leak calls?
Katora tells the caller to leave the house immediately and call 911. It does not try to book an appointment for a gas leak. Safety comes first.

Katora works for other trades too

Pest Control

Learn more →

Lawn Care

Learn more →

HVAC

Learn more →

Cleaning

Learn more →

Landscaping

Learn more →

Your plumbing calls, answered

Set up in about 15 minutes. Configured for plumbing from day one.

Get started now